On Call Centre’s Solution: Since 2012, On Call Centre has provided Hazel view a 24/7, fully bilingual answering service to ensure all Resident requests are taken accurately and accordingly, based on non-urgent and urgent protocols. On Call Centre was able to create both an extensive custom site database, and a custom process so that all emergency calls are dispatched ASAP, based on site and then by corresponding escalation team. Implementing both custom processes provides Hazel view the most efficient means of addressing their Resident’s immediate concerns.